Job Details
Job Id:
IT Technician
Job Type:
Franklin TN 
A client in the Franklin, Tennessee area is seeking an IT Technician for a permanent position.

The IT Technician will provide technical support for rapidly growing urgent care group located in rural communities throughout Kentucky, Mississippi, Louisiana, and Tennessee. This individual will remotely assist over 1,000 off-site users in clinics, as well as two offices in Tennessee. The Technician will monitor and respond quickly and effectively to requests received through the IT Service Desk on a First-In-First-Out basis depending on priority.

• Modify configurations, utilities, software default settings, etc. for the local workstations
• Provide effective troubleshooting of EMR systems
• Document all internal procedures
• Assist with on boarding of new users
• Create and terminate user accounts
• Install, test and configure new workstations, peripheral equipment, and software
• Maintain inventory of all equipment, software and software licenses via Asset Tracking
• Respond to queries either in person or over the phone in a professional and courteous manner
• Perform Active Directory maintenance
• Learn the aspects of compliance in the company by completing all mandatory compliance training
• Build and maintain confidence and credibility with all employees
• Maintain friendly, cordial relations with all clients and employees
• Comply with company standards of operations
• Adhere to the core values of the company, of teamwork, communication, empowerment, quality of care, and friendliness
• Promote and maintain a respectful culture of employee, employer and business confidentiality

Required skills:
• Minimum of three years of customer service experience
• Excellent interpersonal and communication skills; both verbal and written
• Understanding of PC Systems, Network Devices, and Mobile Devices
• Ability to diagnose and resolve basic technical issues
• Ability to organize and manage multiple priorities

Preferred skills:
• Prior experience in an IT Support type role
• Prior experience in healthcare

• An Associate’s Degree in Information Systems or a related technical discipline is preferred

Other Requirements:
- 7 year Criminal and Sex Offender Background Check
- Drug Screen

Alltech, Inc. is a leading provider of IT staffing services in Nashville and the surrounding areas. We do contract (Salaried, W-2, 1099 or Corp-to-Corp), contract-to-hire and direct placements within the Information Technology field. Alltech, Inc. offers a full line of company-paid benefits to our Salaried and W-2 employees. 1099 subcontractors have a full line of benefits available to them through our partnership with Benefit Consultants, Inc.

If you are considering relocation, the Nashville area is nationally respected as a great place to live, work and play. Nashville is proud to be the home of the Tennessee Titans, Nashville Predators and Nashville Sounds. Some of Nashville's living advantages include:

-- low cost of living (including NO state income tax)
-- international airport
-- unique, affordable residential areas
-- abundant parks, waterways and recreational areas
-- lively cultural base
-- diverse economic base
-- seasonal climate

Visa sponsorship is not available for this position.
Relocation assistance is considered on a case-by-case basis.
No third party recruiters/agencies.